15 Minutes of Manual Work, Handled by AI Agents in 3 Seconds

The Challenge

The production support team handled hundreds of events daily, and each one needed about 15 to 20 minutes to detect, log, and notify the right people. As event volume kept growing, alerts were going out across email, chat, and phone separately, so the right person only got the message about half the time.

What We Built

We built a set of AI agents that work together. One watches incoming data and flags anomalies the moment they appear. Another classifies severity and routes the incident, while a third sends coordinated alerts across email, chat, phone, and messaging simultaneously. The agents also generate enriched tickets in the client's incident management platform and assign ownership on their own. The whole pipeline from detection to ticket to notification wraps up in under 3 seconds.

Results

Incident detection and ticketing now runs automatically for the vast majority of events. Response time went from 15 minutes to under 3 seconds. The right people get notified within seconds instead of finding out late or not at all. The client estimates the platform saves them around $500K a year in avoided SLA penalties and repeat incident costs.